FAQs

 

GENERAL QUESTIONS
 

1. Is this site secure during the time I am entering personal or financial information?
Absolutely. This site uses SSL security for all transactions that involve personal information and financial transactions. Your browser tools provide you an icon of a padlock during secure transactions. Also, carefully observe your browser's address bar. Look for 5 letters including an "s" (https) at the beginning of the address; instead of the usual 4 letters (http) Secure areas will display an address of https://www.images... non-secure areas will display an address of http://www.images...

 

2. What is SSL?
Short for Secure Sockets Layer, a protocol developed by Netscape for transmitting private documents via the Internet. SSL uses a cryptographic system that uses two keys to encrypt data - a public key known to everyone and a private or secret key known only to the recipient of the message. Internet Explorer, Mozilla, Safari, and Opera support SSL, and many Web sites use the protocol to obtain confidential user information, such as credit card numbers. By convention, URLs that require an SSL connection start with https: instead of http:

 

3. What types of payments do you accept?
We accept payments using PayPal and Credit Card (via PayPal even if you do not have a PayPal account.)

 

4. I forgot my password, how do I sign in / log in to my account?
Click this link "My Account" (the same link is located in the Nav bar at the top of this page). The link takes you to the store's Log In / Sign In and Registration page. At the top of the page (beneath the Log In area) select "lost password". A new "temporary" password will be sent to the email address we have on record for you. Simply sign in with the new "temporary" password. After you are signed in you can reset your password by creating a new one or reinstating your old one.

 

5. Do you protect the privacy of the information I submit to you?
Yes. We do not sell your personal information, including your email address with other companies. However, we may share your personal information with third-party partners. Please read our Privacy Policy for further clarification.

 

6. Do you buy or post those photos from other photographers?
No we do not buy photos. All images posted on this web site are shot by Frank Davido.

 

7. Which browsers are compatible with this website?
Images by Davido has been tested with Internet Explorer, Firefox, Opera, and Safari on Windows and Macintosh platforms.

 

8. Can I use http://images... or must I include the www; e.g., http://www.images...?
You must include the www; e.g., http://www.images... because the site requires security www. Refer to SSL.

 

9. What is a cookie?
Cookies are files that are stored on your computer by some websites including Images by Davido. They're usually used to keep track of information about you (for example, your user name, password, or the contents of your shopping cart). Some websites require cookies. If you choose not to allow cookies to be saved on your computer, some websites might not display correctly.

 

10. Does my browser need to accept cookies?
Yes. Images by Davido website requires a browser that is enabled to accept cookies. Securely you can conduct business without cookies. (See SSL)

 

11. How do I enable cookies (accept them)?
INTERNET EXPLORER: Tools> Internet Options> Privacy tab> Sites> enter this site's complete address (URL)> Specify allow cookies.
MOZILLA (Fire Fox): Tools> Options> Privacy
OPERA: Preferences> Cookies
SAFARI: Choose Edit> Preferences> Security> Accept settings

 

12. Can I search without being logged in / signing in to my account?
Yes you can. However, you can not Administer your account or make a purchase without logging in / signing in. User name and password are required for access to your account.

 

13. Sometimes pages are showing old information, what do I do to see updated information?
Always "refresh" your browser. Most browsers provide an icon allowing you to refresh. All browsers will refresh by pressing the F5 key on the keyboard (top row).

 

14. How Can I print my invoice?
Printing your invoice is an important part of your account administration. However you cannot  Administer your account without logging in / signing in. User name and password are required for access to your account. After logging in / signing in to your account, use your keyboard to print your invoice. Or go to the browser's menu and click File> Print (you will probably be shown a list of printers - choose one).

 

15. How do I view previous orders?
Reviewing your previous orders is an important part of your account administration. However you cannot Administer your account without logging in / signing in. User name and password are required for access to your account. Click on "My Account" and your previous orders will be displayed.

 

16. Will the watermark appear on ordered my print?
No, the watermark is only shown online to protect our images from theft or inappropriate use.

 

17. What print sizes are available?
Prints are available in a wide range of sizes (generally, 5x7 through 24x36). All of the print sizes available for the image you select will be shown in a drop down box on the purchase page. Prints are purchased either Landscape (horizontal) dimensions or Portrait (vertical) dimensions. All dimensions are in terms of longest side Vs. shortest side. The longest side of a landscape print is its width. The longest side of a portrait print is its height. The smallest size you can print purchase is 5x7 and the largest is 24x36. If you want a print larger than 24x36 please send an email to frank@imagesbydavido.com requesting a quote. Please include size requested. Most images provide you many choices.

 

18. How long will it take to receive my print order?
The time it takes for you to receive your order depends on the shipping method you select. When ordering choose between USPS-Priority,  FedEx-Next Business Day, or Canada-USPS Ground. Prices are subject to change.

 

19. What is the fee for Shipping
When ordering choose between USPS-Priority ($ 5.95), FedEx-Next Business Day ($ 10.75), or Canada-USPS Ground ($ 15.95). These prices are subject to change.

 

 

 

 

 

 

 

 

 

 

FAQs last updated March 23, 2011